Frequently asked questions
Here are some of the most popular questions we get asked about Highfield Vault.
We’d love to speak to you about your account, to understand your delivery and how we can best support it. Please contact a member of the team on 01302 363277 or email us at [email protected].
With the most recent upgrade to the Vault, registering learners has never been as easy. Licences can be purchased online or via our dedicated customer support team. Once the licence is added to your account and a course has been created, learners can be enrolled and access provided.
Not for off-the-shelf programmes which are currently listed on the website. The fees are based on a licence per learner, per course. We can support with bespoke programmes which carry a setup fee. Please contact a member of the team on 01302 363277 or email us at [email protected] to discuss these further.
Each licence includes access to the Vault, along with access to content developed by Highfield in the form of a textbook and/or workbook. Each programme is priced depending on what content is included, and the details of this can be found within the product information.
Yes. While we offer off-the-shelf programmes which are linked to either an apprenticeship standard or a Highfield qualification, we can also support to create a programme bespoke to you. We can digitise your resources so that learners can access them through the Vault. To discuss a bespoke programme build further, please contact a member of the team on 01302 363277 or email us at [email protected].
Yes. The Vault has been designed to allow for documents or supporting materials to be uploaded by the customer.
Yes. We have created programmes which are designed to work alongside Highfield qualifications, however, we can work with you to build bespoke programmes which can be written to meet the qualifications of other awarding organisations.